From opening an account to making payments, understanding betting rules to sorting out technical issues — 99 Game's Help Center has easy-to-follow guides covering everything. Whatever the problem, our team is always ready to help.
Quick Tip: Most issues are covered in the guides below. If you can't find what you need, click live chat — our team will respond right away.
Choose a category and go straight to the guide you need
Profile updates, password changes, KYC verification, and security settings.
12 GuidesDeposits and withdrawals via bKash, Nagad, and Rocket — transaction verification and troubleshooting.
18 GuidesGame rules, betting options, how to use Live Casino, and gameplay strategy.
24 GuidesHow to use welcome bonuses, cashback, free spins, and loyalty points.
9 GuidesAndroid APK download, iOS installation, notification settings, and performance issues.
7 GuidesTwo-factor authentication, suspicious login reporting, data privacy, and account lockout.
6 GuidesRules for joining active competitions, prize distribution, and the ranking system.
5 GuidesDeposit limits, self-exclusion, cooling-off periods, and support resources.
4 Guides
Step-by-step instructions for depositing and withdrawing funds via bKash, Nagad, or Rocket.
Log in to your 99 Game account and click the "Deposit" button at the top right.
Select bKash as your payment method and enter the amount (minimum ৳100).
Confirm the payment using the OTP sent to your bKash number.
In most cases, the funds will appear in your 99 Game balance within 1–3 minutes.
If it takes more than 30 minutes, contact support with your transaction reference number.
Withdrawal requests at 99 Game are typically 5 to 15 minutes processed. However, a few factors can affect the timing:
If your funds haven't arrived after 3 hours, please contact us via live chat.
Don't panic if this happens. Follow the steps below:
Answers to common questions about account settings, identity verification, and security.
KYC (Know Your Customer) verification is an important part of 99 Game's security framework. It confirms that the account is being operated by its rightful owner and helps prevent any fraudulent activity.
Required Documents:
Once verified, approval is usually granted within 24 hours. You only need to verify once.
Enabling 2FA on 99 Game is straightforward and significantly improves your account security. Go to Settings → Security → Two-Factor Authentication and confirm your mobile number. From that point on, you'll receive an OTP every time you log in. You can also use the Google Authenticator app — it's faster and works even without an internet connection.
Answers to the most common game and betting questions asked by new players.
Yes, quite different. In regular (pre-match) betting, you place your bet before the game starts and the odds are fixed. In Live Betting, you can bet while the game is in progress, and the odds change from moment to moment.
In 99 Game's Live Betting section, cricket odds update after every ball. This has its advantages — such as reading the game's momentum and placing a bet at the right moment. That said, decisions need to be made quickly, so newcomers are better off starting with small bets to get comfortable first.
When a bet is voided on 99 Game, the full stake is returned to your balance. This typically happens when a match is abandoned before completion or when a technical issue prevents the bet from being recorded. Refunds are usually processed within 24 hours.
Read this guide to understand the terms and conditions for claiming and using bonuses.
A wagering requirement refers to the number of times you must bet your bonus amount before it becomes withdrawable. For example: if you receive a ৳500 bonus with a 10x wagering requirement, you'll need to place a total of ৳5,000 in bets before you can withdraw it.
Every offer on 99 Game clearly displays its wagering conditions. It's worth reading them before claiming a bonus to avoid any confusion later.
Every bet you place on 99 Game earns loyalty points. Once your points reach a set threshold, you can convert them into a cash bonus.
To redeem: go to Profile → Loyalty → Redeem Points. The standard rate is 1,000 points = ৳10. VIP members receive a better conversion rate.
Follow these steps if you're having trouble installing the 99 Game app.
Go to your phone's settings and enable the "Unknown Sources" or "Install Unknown Apps" option.
Download the APK file directly from the 99 Game platform page.
Tap the downloaded file to install. Select "Install Anyway" when prompted.
Open the App Store on your iPhone or iPad and search for "99 Game".
Tap the Get button and enter your Face ID or passcode if prompted.
Once installation is complete, open the app and log in to your existing account.
Warning: Only download the app from the official 99 Game page or the App Store. APK files from third-party sites may not be safe.
99 Game's tips for keeping your account secure.
It's completely normal to have questions when you first join 99 Game — getting familiar with a new platform takes time, and some things may not be immediately clear. That's exactly why our Help Center exists: to give you straightforward answers to every question, all in one place.
Payments are often the most sensitive area for players. Knowing how to deposit and withdraw correctly is essential. 99 Game's payment system is fully transparent, and every transaction is recorded in your account. If an issue ever arises, that record makes it easy to resolve.
It always pays to know the rules before you play. 99 Game provides Bengali guides for every game on the platform. Whether it's Blackjack, Roulette, Teen Patti, or Baccarat, understanding the basics makes every decision easier. If you're new, start with demo mode to get comfortable before playing with real money.
Bonuses and offers can be confusing for many players. You may have received a welcome bonus but found you can't withdraw — this is usually due to wagering requirements. 99 Game clearly outlines the terms of every offer upfront. The Help Center explains these conditions in plain, easy-to-understand language.
Staying security-conscious is every player's responsibility. 99 Game provides the highest level of protection on its end — SSL encryption, two-factor authentication, and login notifications for every session. But users have a role to play too. Not sharing your password and staying alert to phishing links are small habits that make a big difference.
Often the issue isn't the game or payment — it's your device or internet connection. If the app is slow or crashing, start by clearing the cache and updating the app. Switching from mobile data to Wi-Fi can also significantly improve your live gaming experience.
If you can't find the answer in our Help Center, reach out directly to the 99 Game support team. Live chat response times average under 2 minutes — day or night, our team is always here for you.
Current status of all 99 Game services:
The fastest way to get a response. Look for the chat icon at the bottom right of any page.
Online Now — Average Wait <2 Minutes
For complex issues or document submissions, reach us by email. We typically respond within 2–6 hours.
Support@99game.my
Join our official channel to get the latest offers, system updates, and gameplay tips.
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The 99 Game support team is by your side 24/7, every day of the week. Whenever you run into an issue, come find us on live chat.