When gaming goes beyond entertainment, it can become a problem. At 99 Game, we have a range of tools and guidance in place to protect our members — so that gaming always stays a source of enjoyment.
If you feel like you're losing control of your gaming, contact support right now. Get a response via live chat within 2 minutes — completely confidential.
Six key pillars behind responsible gaming at 99 Game
Set your own daily, weekly, or monthly deposit and betting limits. Enjoy gaming within your means — without worrying about overspending.
Suspend your account for a set period — 6 months, 1 year, or permanently. Taking a break isn't a weakness; it's the smart thing to do.
Set automatic breaks after a fixed period of play. Gaming for hours on end isn't good for you — a timer will remind you when it's time to step away.
You can view your betting and deposit history at any time. Knowing how much time and money you're spending makes it easier to stay in control.
Pop-up notifications appear at set intervals showing how long you've been playing and a summary of your total winnings and losses — giving you a moment to pause and reflect.
If you're worried about losing control of your gaming, our support team is here to help in complete confidence. It's easy to talk — just reach out via live chat.
The safe gaming tools at 99 game are easy to use — and all completely free
Go to Account Settings to set daily, weekly, or monthly deposit limits. Reductions take effect immediately. Increases require a 24-hour waiting period — giving you time to reconsider.
Effective ImmediatelyOnce you've lost a set amount, you'll automatically be unable to place further bets until the limit resets — stopping the urge to chase losses by wagering more.
Automatic ProtectionIf you need a short break from gaming, you can temporarily suspend your account for anywhere from 24 hours to 6 weeks. You won't be able to log in during this time, but your account will not be deleted.
From 24 hoursSelf-exclude from the platform for 6 months, 1 year, or permanently. A permanent exclusion cannot be reversed — this option is for serious gaming problems.
Permanent Options AvailableSet a limit on how long you play in one session. When the time is up, you'll receive a reminder and the session won't continue without your confirmation.
With remindersView your monthly gaming summary — days played, total deposits and withdrawals, and net profit or loss. It's a great way to understand your own patterns.
Monthly SummaryIf any of the following apply to you, it may be time to seek help
Chasing losses by placing bigger bets in frustration is the most common — and most dangerous — warning sign.
Using money set aside for rent, your children's education, or household expenses on gaming is a clear red flag.
Hiding how much you're gaming or losing from family and loved ones is a warning sign.
Feeling restless or irritable when you're not playing, or having gaming on your mind constantly — these are early signs of addiction.
This short self-assessment will help you better understand your own gaming habits
If you think gaming is becoming a problem, follow these steps
The first step is recognizing and accepting that your gaming may be getting out of hand. That takes courage, not weakness.
Set your deposit and betting limits on your account right now. One small step can make a big difference.
Use the cooling-off or self-exclusion options whenever you need them. Even a few days away can give you a fresh perspective.
The 99 game support team will help you in complete confidence. Just reach out via live chat — no judgment, ever.
Professional counseling is the most effective way to address gaming addiction. Talk to your family, and if needed, seek advice from a mental health specialist.
Keep these points in mind before every gaming session
Based on recent surveys and platform data.
Commitments 99 Game makes on responsible gaming
Our strict KYC verification process ensures that no one under the age of 18 can create an account.
If the system detects unusual betting patterns, it will automatically send an alert and our team will reach out to you.
No 99 game advertisement or promotion portrays gaming as an easy way to make money.
All responsible gaming conversations are completely confidential — no judgment, no criticism.
There are many misconceptions about gaming. Some think it's an easy way to earn money; others believe a loss means a win is just around the corner. Both ideas are dangerous. The Responsible Play page at 99 game is built to break down these harmful beliefs and keep members safe.
Online gaming is relatively new in Bangladesh, but the risks that come with it are the same worldwide. Research shows that players who set a budget and time limit from the start enjoy gaming far more in the long run and are far less likely to run into problems. The Responsible Gaming tools at 99 game are designed to help you do exactly that.
Let me explain how deposit limits work. Say you decide to spend a maximum of ৳3,000 on gaming per month. Once you set that limit on your account, the system will automatically block any deposits beyond that amount for the month — no exceptions. It might feel frustrating in the moment, but in the long run it can save you a lot of regret. If you ever want to raise the limit, there's a 24-hour waiting period — giving you time to think it over.
"Chasing losses" — trying to win back money you've lost — is the most common and most damaging pattern. You lose a cricket bet, so you place a bigger one out of frustration. That loses too, so you go even higher. What starts as a small loss can quickly spiral. 99 Game's loss limit and cooling-off features are designed for exactly these moments.
Many people hesitate about self-exclusion, worried it makes them look foolish. It's actually the opposite. Recognizing your own limits and acting on them is a sign of self-awareness. When 99 game receives a self-exclusion request, no questions are asked and no reasons are required — just let us know, and we'll take care of it.
It's worth thinking about your family too. Ask yourself honestly whether your gaming habits are affecting them. If your spouse or anyone else at home is worried about your gaming, take the time to really listen to what they're saying. From the outside, they may have a clearer picture of the situation than you do.
Staff at 99 game are trained to recognize problematic gaming behavior. If unusual patterns appear on a member's account — such as a sudden large deposit, playing through consecutive nights, or repeatedly canceling withdrawals — our team reaches out to that member confidentially.
Ultimately, responsible gaming isn't just about following rules — it's a mindset. Enjoy gaming, but don't let it come at the cost of other areas of your life. 99 Game is always here for you — whether you're playing or need support.
Key facts about the responsible gaming program at 99 Game
Things 99 Game explicitly does not do when it comes to responsible gaming
If you feel like you're losing control of your gaming, reach out via live chat and say — "I need help". No questions asked, no judgment. Our support team is always ready to assist with Self-Exclusion or setting limits. For more details, Terms & Conditions visit the page.
Two key topic-based questions on the Responsible Play page
Join 99 Game — where the fun never stops and your safety always comes first. Set your limits, play responsibly, and enjoy the experience.